Terms and Conditions

Contact Details

These Terms and Conditions apply to Kiwi's Treasure Casino and the website located at kiwistreasure.org.nz (referred to as “Kiwi's Treasure”, “Kiwi's Treasure Casino”, “we”, “our”, or “us”). If you have any questions about these Terms, your account, or our services, please contact us using the details below:

• Email (Support): [email protected]
• Email (Responsible Gambling): [email protected]
• Website: https://kiwistreasure.org.nz

All formal notices relating to these Terms should be sent by email. Please include your full name, account username, and any relevant reference numbers.

1. Introduction

Kiwi's Treasure Casino is an online entertainment service for players who are legally allowed to participate in online gambling. By opening an account with us or using our site, you agree to be bound by these Terms and Conditions, our Privacy Policy, Bonus Terms, and any game-specific rules that we may publish from time to time.

These Terms form a binding agreement between you and the operator of Kiwi's Treasure Casino. You should read them carefully before registering, depositing funds, placing bets, or claiming any bonuses. If you do not agree with any part of these Terms, you must not use our website or services.

2. Operator, Licensing and Certification

Kiwi's Treasure Casino is operated under the Cityviews Group by:

• Baytree (Alderney) Limited, licensed and regulated by the Alderney Gambling Control Commission (AGCC), licence number 155 C1, issued on 15 December 2020.
• Certain services may also be provided by Baytree Interactive Limited, licensed by the Kahnawake Gaming Commission, licence number 00892, issued on 16 February 2022.

Our games and systems are subject to regular testing and certification by independent auditors, including eCOGRA, to help ensure fairness and random outcomes.

By registering or playing at Kiwi's Treasure Casino you acknowledge that you have read, understood, and accepted the licensing framework under which we operate.

3. Eligibility and Player Requirements

3.1 Legal Age

You may only open an account and play for real money at Kiwi's Treasure Casino if you are:

• At least 18 years old, or
• Above the legal age of majority for online gambling in your place of residence, if this age is higher than 18.

We reserve the right to request proof of age at any time. If we discover that you were underage at the time of registration or gameplay, your account will be closed, all wagers will be void, and any winnings may be cancelled and returned to us or to a regulator as required by law.

3.2 Restricted Countries

Access to Kiwi's Treasure Casino is restricted in certain countries due to legal or licensing reasons. You must not open an account or use our services if you are located in, or a permanent resident or citizen of, any restricted country. Restricted countries include, but are not limited to:

• Australia
• Austria
• Germany
• Netherlands
• Poland
• Spain
• United Kingdom
• United States of America
• Any other territories listed as restricted in our registration process or player help pages

If we determine that you are located in or ordinarily resident in a restricted country, we may close your account immediately, cancel wagers, and withhold funds as required by law or regulator instructions.

3.3 New Zealand Focus

Kiwi's Treasure Casino is aimed primarily at players based in New Zealand. You are responsible for ensuring that your use of our website complies with the laws of New Zealand or any other jurisdiction where you live or access our services. We do not provide legal advice, and we do not accept liability if you use our services in breach of any law that applies to you.

4. Account Registration

4.1 Single Account Rule

You may hold one active account only with Kiwi's Treasure Casino. You must register in your own name and provide accurate, complete and current information.

You agree that you will not:

• Create more than one account.
• Open an account on behalf of another person.
• Share or sell your account to any other person.

If we find multiple accounts for the same person, we may close the additional accounts, cancel bonuses, and withhold winnings where we have reason to believe that these accounts were used in breach of our Terms.

4.2 Accurate Information

You must provide correct personal details during registration, including your full name, date of birth, address, email address, and any other details requested. You agree to keep this information up to date. Failure to provide accurate information can lead to delays in withdrawals or closure of your account.

4.3 Account Verification (KYC)

To comply with licensing, anti-money laundering, and player protection rules, we may carry out identity and payment checks (“Know Your Customer” or “KYC” checks). We may ask you to provide documents such as:

• Passport, national ID, or driver licence.
• Proof of address (for example, a utility bill, bank statement, or council letter).
• Proof of ownership of payment methods (for example, card copy, e-wallet screenshot, or bank statement).

We may suspend your account and hold funds until KYC checks are complete to our reasonable satisfaction.

4.4 Login Details and Security

You are responsible for keeping your login details secure. You must not share your username, password, or any security details with anyone else. Any activity carried out under your username and password is treated as your activity, unless we have clear evidence of unauthorised use that you reported promptly.

If you believe your account has been accessed without your permission, you must contact us immediately and change your password.

5. Deposits

5.1 Accepted Deposit Methods

Kiwi's Treasure Casino supports several trusted payment methods for deposits, including:

• Visa debit and credit cards
• Mastercard debit and credit cards
• PaysafeCard prepaid vouchers
• Apple Pay
• Google Pay
• Skrill 1-Tap™
• NETELLER

Deposit limits, availability, and processing times may vary by region and provider. We may add or remove payment methods from time to time.

5.2 Deposit Amounts and Processing

Minimum deposit amounts generally range from $1 to $10 depending on the deposit option and your step in the registration or banking flow. Deposits via most cards and e-wallets are normally instant, although some banks or intermediaries may take up to one day to process the transaction.

You are responsible for checking that all deposit details are correct. If you enter incorrect details (for example, partial card number or wrong reference), the payment may fail or funds may be delayed. We are not responsible for funds lost as a result of incorrect details supplied by you.

5.3 Use of Funds

You agree to use your account and deposited funds for genuine recreational gambling only. You must not use Kiwi's Treasure Casino for any illegal purpose, including money laundering, fraud, or other criminal activity. We may report suspicious transactions to relevant authorities.

6. Withdrawals

6.1 General Withdrawal Rules

You can request a withdrawal of your available balance at any time, subject to:

• Any active bonus or wagering requirements.
• Completion of any required identity or payment verification checks.
• Compliance with these Terms and any applicable law.

Withdrawals will usually be paid back to the same method used for deposit, where this is technically and legally possible. We may split payments across methods or suggest an alternative route where required.

6.2 Withdrawal Methods and Speeds

Approved withdrawal methods include:

• Visa card withdrawals (approx. 1–3 business days).
• Mastercard withdrawals (approx. 1–3 business days, where supported).
• Apple Pay (typically instant after approval).
• Google Pay (typically instant after approval).
• Skrill 1-Tap™ (typically instant after approval).
• NETELLER (typically instant after approval).

PaysafeCard is available for deposits only; withdrawals cannot be processed back to PaysafeCard.

Where a direct bank transfer option is offered, standard banking times will apply, and your bank may take additional days to clear the funds.

6.3 Reverse Withdrawal Period

Kiwi's Treasure Casino applies a reverse withdrawal window. As a general guide:

• There is a minimum 24-hour processing period once a withdrawal is requested.
• During a set window, usually between 05:00 GMT Thursday and 05:00 GMT Monday, you may be able to reverse an outstanding withdrawal and return the funds to your playing balance.

Once a withdrawal moves from “pending” to “processed”, it can no longer be cancelled or reversed.

6.4 Daily Withdrawal Cap

Unless we agree otherwise in writing or your VIP status allows higher limits, the standard withdrawal cap is:

• NZ$9,000 per day (or currency equivalent).

If you win an amount larger than this cap, your withdrawals may be paid out in instalments in line with the daily limit. Progressive jackpot wins may be handled under separate rules stated in the jackpot game terms.

6.5 Verification Before Payout

We may ask for additional verification before processing:

• Your first withdrawal.
• Any large withdrawal amount.
• Withdrawals made after changing your payment method or personal details.

Verification steps may include identity documents, proof of address, proof of income or source of funds, and proof that you are the lawful owner of the payment method used. We may pause withdrawal processing until these checks are complete.

6.6 Bank and Currency Fees

Kiwi's Treasure Casino processes withdrawals in the currency of your account where possible. However:

• Your bank, card provider, or e-wallet may apply their own fees or foreign exchange charges.
• Any such fees are your responsibility and are outside our control.

For direct bank transfers, a small fee may apply if the withdrawal amount is below a certain threshold. A summary of typical charges by currency is set out below (amounts may be adjusted over time):

Where there is any difference between this table and the fee schedule within the cashier area, the details shown in the cashier area will apply.

6.7 Incorrect Payment Details

You are responsible for ensuring that all withdrawal details are correct. If you provide inaccurate bank or e-wallet details and the payment is sent, we may be unable to retrieve the funds. In such a case, we will make reasonable efforts to assist, but we do not guarantee recovery and may pass on any third-party charges to you.

7. Bonuses, Promotions and Wagering

7.1 General Bonus Rules

From time to time, Kiwi's Treasure Casino may offer welcome bonuses, free spins, reload bonuses, and other promotions. Each offer is subject to specific terms, including eligibility rules, wagering requirements, expiry periods, and maximum bets.

The following general rules apply unless clearly stated otherwise in the offer:

• Bonus funds and free spins are for recreational use only.
• Bonus abuse, including forming groups of players to exploit offers, is forbidden.
• Bonus funds may be locked until wagering requirements are met.

7.2 Wagering Requirements

Most deposit bonuses carry a wagering requirement. For example, you may need to wager the bonus amount (or the bonus plus deposit amount) a set number of times before you can withdraw associated winnings. The exact requirement and qualifying games will be shown in the bonus terms.

If you request a withdrawal before completing the wagering requirement, we may void the bonus and any winnings that arose from bonus funds. Real money will be withdrawn first, followed by any remaining bonus funds, in line with our bonus rules.

7.3 Fair Use and Bonus Abuse

Bonus abuse includes behaviours such as:

• Creating multiple accounts to claim the same offer.
• Using low-risk betting patterns to clear wagering without real risk.
• Placing large bets using bonus funds after a big win, then lowering bets to clear wagering.
• Colluding with other players to share benefits of an offer.

If we reasonably believe that you are abusing a bonus or promotion, we may remove the bonus, cancel winnings related to the bonus, and close your account.

8. Game Rules and Fairness

8.1 Game Rules

Each game available at Kiwi's Treasure Casino is governed by its own rules, paytable, and return-to-player (RTP) information. These rules form part of these Terms. By playing a game, you accept the rules and outcome structure of that game.

8.2 Random Number Generator (RNG)

Our casino games use a certified Random Number Generator to produce random outcomes. Independent testing bodies such as eCOGRA review and test the RNG on a regular basis to help ensure fairness.

You understand and accept that game results are based on random chance and that you may lose part or all of the funds wagered.

8.3 Disconnections and Technical Errors

If your game session is interrupted due to a connection failure, software error, or hardware issue:

• In most cases, completed game rounds will stand as recorded on our servers.
• Unresolved game rounds may either be completed by the system or rolled back, according to the game provider rules.

If a system or platform error leads to an incorrect credit, display, or payout, we may correct the error and adjust your account balance to the correct amount. Any winnings that occurred as a direct result of such an error are void and must be repaid to us on request.

9. Responsible Gambling

9.1 Our Commitment

Kiwi's Treasure Casino encourages safe and responsible play. Online gaming is a form of paid entertainment and should never cause financial strain, anxiety, or harm to your personal life.

9.2 Player Tools

We offer a range of tools to help you stay in control, including:

• Deposit limits (daily, weekly, or monthly).
• Loss limits and session reminders.
• Cooling-off periods.
• Self-exclusion options for longer breaks.

You can request changes to these settings through your account or by contacting support. Some changes, particularly decreases in limits, may take effect immediately, while increases may only apply after a waiting period.

9.3 Self-Exclusion

If you feel that your gambling is becoming harmful, you can request self-exclusion for a set period or permanently. During self-exclusion:

• Your access to the account will be blocked.
• We will take steps to prevent new accounts being opened in your name.
• You will be removed from promotional mailing lists where possible.

If you have requested self-exclusion, you must not attempt to open a new account. If you do so, we may close the account and void winnings where allowed by law and regulation.

10. Anti-Money Laundering and Security

Kiwi's Treasure Casino applies procedures in line with anti-money laundering and counter-terrorist financing rules. This may include:

• Identity checks and verification of address.
• Monitoring of transactions for unusual or suspicious patterns.
• Requests for proof of income or source of funds for large or unusual activity.

We may suspend or close your account, or delay transactions, if we suspect criminal or fraudulent behaviour. We may report such activity to relevant authorities without prior notice.

11. Dormant and Closed Accounts

11.1 Dormant Accounts

If you do not log in to your account for a long period, your account may be treated as dormant. We may attempt to contact you using your registered email address.

Where required by law or regulation, unclaimed balances in dormant accounts may be handled in line with local rules, which may include transfer to a regulator or other authority.

11.2 Account Closure by You

You may request closure of your account at any time by contacting our support team. Before closing the account, we may ask you to withdraw any remaining real money balance, subject to standard verification checks and withdrawal rules.

11.3 Account Closure by Us

We reserve the right to suspend, restrict, or close your account where we have good reason, including but not limited to:

• Breaches of these Terms or bonus rules.
• Evidence of fraud, collusion, money laundering, or other illegal activity.
• Use of someone else’s identity or payment method without their authorisation.
• Chargebacks or disputes raised without valid reason.

Where possible, we will notify you of the reason for closure. However, in some cases we may be restricted from sharing details due to regulatory or legal requirements.

12. Intellectual Property

All content on Kiwi's Treasure Casino, including logos, graphics, text, software, audio, video, and game titles, is protected by copyright and related rights. You may use our site and games for personal, non-commercial entertainment only.

You must not reproduce, distribute, alter, or exploit any part of the site or games without our prior written consent, except where such use is allowed by law.

13. Liability and Disclaimer

13.1 No Guarantee of Uninterrupted Service

We strive to offer a smooth and reliable service. However, we do not guarantee that our site or games will be available at all times or free from errors. Maintenance, technical faults, or issues beyond our control may cause temporary downtime or delays.

13.2 Your Use of Our Services

You use Kiwi's Treasure Casino at your own risk. To the fullest extent allowed by law:

• We are not responsible for any loss or damage arising from your use of, or reliance on, our website, games, or content, except where we have failed to meet a duty that the law places on us.
• We are not responsible for losses due to your own equipment problems, internet connection issues, or failure to keep your login details secure.

Nothing in these Terms excludes liability for fraud, fraudulent misrepresentation, or any other liability that cannot be excluded under applicable law.

14. Complaints and Disputes

14.1 Internal Complaint Process

If you have a complaint about Kiwi's Treasure Casino, please contact our support team at [email protected] and include:

• Your full name and username.
• A clear description of the issue.
• Relevant dates, game titles, and transaction IDs if available.

We will acknowledge receipt of your complaint and aim to respond within a reasonable timeframe. Some matters may require more detailed review, in which case we will keep you updated on progress.

14.2 External Dispute Resolution

If, after completing our internal complaints process, you remain dissatisfied, you may be able to escalate the matter to an independent dispute resolution service approved by our licensing authorities. Details of such services, including eCOGRA’s player dispute resolution for applicable games, will be provided on request.

15. Changes to These Terms

We may update these Terms from time to time, for example to reflect:

• Changes in legal or regulatory requirements.
• Updates to our products, services, or payment methods.
• Improvements in security or responsible gambling measures.

Where we make a material change, we will notify you by email or on-site message, or prompt you to accept the new Terms the next time you log in. Continued use of Kiwi's Treasure Casino after such notice means that you accept the updated Terms.

16. Governing Law and Jurisdiction

These Terms are governed by the laws that apply under our licensing frameworks and, where relevant, by the laws that apply in your place of residence, to the extent that such laws are mandatory and cannot be waived.

In the event of a dispute relating to these Terms, you agree that the courts or dispute bodies that have jurisdiction under the relevant gambling licences may hear the matter, subject to any mandatory local rights that you may have.

17. Severability

If any part of these Terms is held by a court or authority to be invalid or unenforceable, the remaining sections will continue in full force. The invalid part will be replaced by a valid term that comes closest to the original intention and legal effect.

18. Entire Agreement

These Terms, along with the Privacy Policy, Bonus Terms, game rules, and any other notices we provide on the site, form the entire agreement between you and Kiwi's Treasure Casino concerning your use of our services. They replace all previous understandings, statements, or agreements about the same subject.

19. Version and Effective Date

Kiwi's Treasure Casino was launched in 2025 for players in New Zealand and other permitted regions. These Terms and Conditions apply to all use of the site and services after their effective date.

We may display the current version number and date in the footer of our website. You should review the Terms regularly so that you remain aware of your rights and duties as a Kiwi's Treasure Casino player.

20. Contact and Support

If you have any questions about these Terms, or if you require support relating to your account, withdrawals, bonuses, or responsible gambling tools, please contact us:

• General Support: [email protected]
• Responsible Gambling Assistance: [email protected]
• Website: https://kiwistreasure.org.nz

By registering an account or continuing to use Kiwi's Treasure Casino, you confirm that you have read, understood, and accepted these Terms and Conditions.