About Us

Welcome to Kiwi's Treasure, the official home of Kiwi's Treasure Casino – a New Zealand focused online casino created for local players who enjoy safe, fair and exciting gaming. Our brand speaks to the spirit of Aotearoa: friendly, straightforward and proud of doing things properly.

Who We Are

Kiwi's Treasure Casino is operated for New Zealand players by Baytree (Alderney) Limited, part of the experienced Cityviews Group. The casino brand Kiwi's Treasure Casino was launched in 2025 with a clear purpose: to give Kiwis an online casino that feels local, runs smoothly and treats players with respect.

We operate under a remote gaming licence issued by the Alderney Gambling Control Commission (Licence No. 155 C1, issued 15 December 2020). In addition, Baytree Interactive Limited holds a licence from the Kahnawake Gaming Commission (Licence No. 00892, issued 16 February 2022). These licences set strict rules for fairness, security and responsible conduct, and we follow them closely in our day-to-day work.

Our games and systems are also covered by independent testing and certification from bodies such as eCOGRA, which helps confirm that game results are fair and that payout percentages follow the rules set for us.

Our Mission

Our mission at Kiwi's Treasure is simple: to offer New Zealanders a safe, honest and entertaining online casino, with fast payments, clear terms and friendly support. We want you to feel confident that you are playing with a casino that keeps its promises and treats you like a valued guest.

To do this, we focus on four key goals:

• Provide a secure, licensed platform that protects your data and your balance
• Offer a broad mix of quality games for all budgets and playing styles
• Handle deposits and withdrawals in a fair and timely way
• Promote responsible gaming and help players who need support

Our Brand: Kiwi's Treasure Casino

Kiwi's Treasure Casino was created for local players who want a clean, easy-to-use site that feels familiar. The brand draws on the idea of a well-kept treasure chest – a place where every visit holds something fresh, but where the rules are clear and the ground is steady under your feet.

We focus strongly on the New Zealand market, offering:

• NZD as a main account currency where possible
• Payment options that are popular with Kiwi players
• Promotions and campaigns that speak to local tastes
• Clear terms and help pages written in plain English

Our aim is to build a long-term relationship with players who come back because they trust us, not because they feel locked in.

Licensing, Fairness and Certification

Trust is at the centre of Kiwi's Treasure Casino. To earn that trust, we rely on strong licensing and independent checks.

Operating Licences

• Baytree (Alderney) Limited – Licensed by Alderney Gambling Control Commission, Licence 155 C1, issued 15 December 2020
• Baytree Interactive Limited – Licensed by Kahnawake Gaming Commission, Licence 00892, issued 16 February 2022

These licences cover every major part of our casino operations, including how we hold player funds, how we handle bonuses, and how we prevent fraud and money laundering.

Fair Games and eCOGRA

We work with reputable game providers and use random number generators (RNGs) that are tested to ensure that game results are fair and unpredictable. eCOGRA certification adds an extra layer of comfort that the payout odds shown in games are accurate and that returns to players are checked on an ongoing basis.

Who Can Play at Kiwi's Treasure Casino

Kiwi's Treasure Casino is aimed at adult players living in New Zealand who enjoy online casino games and want a secure place to play. You must be at least 18 years old, or the legal age of majority in your own country or territory if that is higher, before you can open an account or place real money bets.

Due to licensing rules, our services cannot be offered in some countries. The restricted list in our terms includes, for example, Australia, Austria, Germany, Netherlands, Poland, Spain, the United Kingdom, the United States and several other locations. If you are unsure whether you may open an account, please check the latest version of our terms and conditions or contact our support team.

Payments, Deposits and Withdrawals

We know that payments are a key part of your experience. Kiwi's Treasure Casino gives you access to well-known cards and digital wallets, with fast processing times and clear information about limits and possible charges.

Deposit Methods

You can fund your account using methods such as:

• Visa – Debit or credit card, minimum deposit usually from $1–$10 depending on the step you choose, instant in most cases, up to 1 day in some situations
• Mastercard – Debit or credit card, similar minimums and speeds as Visa
• PaysafeCard – Prepaid voucher, minimum from $1, instant funding
• Apple Pay – Web wallet, minimum from $1, instant funding
• Google Pay – Web wallet, minimum from $1, instant funding
• Skrill 1-Tap™ – Web wallet, minimum from $1, instant funding
• NETELLER – Web wallet, minimum from $1, instant funding

Full details of current limits and availability by country are shown in the banking section of the casino lobby.

Withdrawal Methods and Speed

We aim to pay out winnings promptly, subject to our checks and responsible gaming rules. Where possible, cash-outs are returned to the same method used for your deposit.

Cards and most payment options are subject to a daily withdrawal cap of NZ$9,000. Some local rules or method limits may lead to lower caps for certain players or payment routes.

Reverse Withdrawal Period and Verification

Withdrawals are placed into a pending state for a minimum of 24 hours. During the period from 05h00 GMT Thursday to 05h00 GMT Monday, you may have the option to reverse a pending withdrawal and place the funds back into your account balance. After this period, and once checks are complete, we release the funds to your chosen method.

We may ask you for documents in some cases – for example, on your first withdrawal, when the amount is large, or if you change your usual payment method. This process is part of our licence duties and helps us verify that withdrawals go to the correct person and the right account.

Please make sure that all details you enter on your account and withdrawal request are accurate. Incorrect information may cause delays or misdirected funds, and you may be responsible for any costs that arise from this.

Fees and Direct Bank Transfer Charges

We do not usually charge a fee for processing standard withdrawals. However, your bank, card issuer or wallet provider may apply their own charges or currency conversion costs. These external fees are your responsibility.

Where direct bank transfers are used, small fixed charges may apply once the withdrawal exceeds a set amount. For example, withdrawals from NZ$500 by bank transfer may carry a charge of NZ$5. Similar thresholds and fees apply for other currencies such as AUD, USD, GBP, CAD, SGD, and several more. Full details can be found in the banking or terms section of the casino.

Responsible Gaming

Kiwi's Treasure Casino supports safe gaming. We want you to enjoy our games as a form of leisure, not as a way to solve money or personal problems. To help with this, we offer a range of tools and guidance.

Key measures include:

• Age restrictions – Strict 18+ policy, or higher where laws require it
• Account tools – Deposit limits, cooling-off periods and self-exclusion options
• Support – Information and links to independent help organisations for problem gambling
• Monitoring – Systems that may flag unusual play and allow us to reach out where appropriate

If you ever feel that your gaming is no longer under control, please take a break and consider using our tools or contacting one of the help organisations listed in our responsible gaming section. Our support team can guide you through the steps for setting limits or closing your account.

Your Data and Security

Protecting your personal and financial data is central to our operations. We use recognised security practices, including encryption for data in transit, strict access controls and active monitoring of our systems.

We collect and process information about you in line with our privacy policy and our licence duties. This may include identity and address checks, payment information, device data and records of your play. We use this information to manage your account, provide our services, prevent fraud and support responsible gaming.

Why Play at Kiwi's Treasure

There are many online casinos out there, but Kiwi's Treasure Casino strives to stand out in ways that matter to New Zealand players.

• Local focus – A casino aimed at Kiwi players, with banking and support to match
• Licensed and certified – Clear regulatory oversight and independent game testing
• Fast, fair payments – Clear withdrawal rules and practical limits
• Straightforward language – Terms written in plain English
• Safe gaming – Strong stance on responsible play and support options

Our aim is that every visit to Kiwi's Treasure Casino feels smooth, fair and welcoming, whether you stay for one quick game or a longer session.

Contact the Kiwi's Treasure Team

If you have any questions about Kiwi's Treasure Casino, your account, payments or responsible gaming tools, our team is ready to help. We value clear, honest communication and we welcome feedback from players who wish to share suggestions or concerns.

You can reach us by email at: [email protected]

For more information about Kiwi's Treasure Casino, our terms, games and current promotions, please visit our homepage at kiwistreasure.org.nz.