Privacy Policy

Last updated: 30 June 2026

This Privacy Policy explains how Kiwi's Treasure Casino collects, uses, shares and protects your personal information when you visit our website, create an account or use our casino services. It also explains your privacy rights and how New Zealand players can contact us with questions or concerns.

By using our website and services you confirm that you have read and understood this Privacy Policy and agree that your data may be processed as described here. If you do not agree, please do not register an account or use our services.

1. Who We Are

Kiwi's Treasure Casino is an online casino brand focused on players based in New Zealand. The casino is operated by Baytree (Alderney) Limited, a company in the Cityviews Group, under licence from the Alderney Gambling Control Commission (Licence number 155 C1, issued 15 December 2020). Certain services may also be provided by Baytree Interactive Limited, licensed by the Kahnawake Gaming Commission (Licence number 00892, issued 16 February 2022).

For the purposes of data protection laws, Baytree (Alderney) Limited usually acts as the data controller of your personal data in connection with Kiwi's Treasure Casino.

Contact Details

If you have questions about this Privacy Policy or how your data is handled, you can contact us by email:

Email: [email protected]

You may also contact our support team through the help section available on our website.

2. Scope of This Privacy Policy

This Privacy Policy applies to:

Our website and related pages
Our casino lobby, games and promotions
Mobile and tablet access to our services
Customer support channels such as email and live chat
Marketing communications and service messages we send you

This Privacy Policy does not apply to third-party websites, products or services that are linked from our site or from our communications. Those providers have their own privacy policies and we encourage you to read them before sharing any data.

3. Age and Legal Requirements

Kiwi's Treasure Casino is intended only for players who are at least 18 years old or have reached the legal age of majority in their home jurisdiction, whichever is higher. We do not knowingly collect or keep personal data relating to persons who are under age.

If we find that an account was opened by a person under the legal age, we will close the account, cancel bets, and take steps to delete or securely store personal data as required by law and our licence conditions.

4. Types of Data We Collect

We collect different types of information so that we can run Kiwi's Treasure Casino, meet legal duties, keep your account safe and provide a high-quality experience. The data we collect falls into several categories.

4.1 Information You Provide Directly

When you sign up, use our services or contact us, you may provide some or all of the following details:

Full name
Date of birth and age confirmation
Residential address and country
Email address and telephone number
Account username and chosen password
Security questions and answers
Preferred language and communication settings

For payments, withdrawals and account verification you may also provide:

Billing address
Partial payment card information (such as card type and last digits)
Bank account and transfer details
E‑wallet or other payment account identifiers
Copies of ID documents such as passport, driver licence or national ID
Proof of address such as utility bill or bank statement
Source of funds or source of wealth details where required

4.2 Information We Collect Automatically

When you visit the site or use our services we collect some technical and usage data automatically through cookies, logs and similar technologies.

IP address and approximate location based on IP
Device type, operating system and browser type
Language settings and time zone
Pages viewed, clicks, login time and session length
Game play statistics and bets placed
Referring website or advertising campaign

4.3 Information from Third Parties

We may receive data about you from third parties, such as:

Identity verification providers
Credit reference agencies where allowed by law
Payment service providers and banks
Fraud prevention and anti-money laundering agencies
Marketing partners and affiliates that refer you to us

We may link this data to the information we already have about you, for example to confirm your identity, verify your address, confirm payment details or prevent fraud.

5. How We Use Your Personal Data

We use your personal data for several clear purposes which we describe below.

5.1 To Provide Our Services

Your data allows us to operate Kiwi's Treasure Casino and give you access to our games and promotions. In particular, we use your data to:

Create and manage your player account
Process deposits and withdrawals
Carry out identity, age and address checks
Confirm ownership of payment methods
Provide customer support and answer your questions
Send service messages about account status, transactions and security

5.2 To Meet Legal and Regulatory Duties

As a licensed casino we must follow strict rules set by our regulators and by laws on gambling, anti-money laundering, fraud and terrorism financing. This often requires us to collect, keep and share certain data.

We may therefore use your data to:

Confirm that you are over 18 or the legal age of majority
Perform checks required under anti-money laundering rules
Monitor transactions for unusual or suspicious activity
Record and store account and gaming history
Share data with regulators or authorities where legally required
Keep secure records for audit and compliance purposes

5.3 To Keep Our Services Safe

We use your personal data to protect your account, prevent fraud and keep our systems secure.

Verifying login attempts and access patterns
Detecting fraud, bonus abuse and collusion
Tracking IP addresses and device identifiers used to access accounts
Blocking misuse and enforcing our Terms and Conditions

5.4 For Responsible Gambling

We are committed to responsible gambling and use some personal data to support safer play. This can include:

Monitoring activity for signs of gambling-related harm
Checking use of deposit limits, loss limits and time-outs
Implementing self-exclusion requests and ensuring they are respected
Contacting players where we are concerned about patterns of play

5.5 For Marketing and Service Improvements

With your consent where required, we may use your data to:

Send emails or SMS about new games, promotions and offers
Show content that is more relevant to your interests
Run surveys and gather feedback on our services
Analyse performance of promotions and campaigns

You can opt out of direct marketing at any time, as explained in the section on your privacy rights below.

6. Legal Bases for Processing

We only process your personal data when we have a valid legal reason to do so. These reasons include:

Contract: To perform the agreement between you and Kiwi's Treasure Casino, such as opening an account, placing bets and processing payments.
Legal obligation: To meet duties under gambling, anti-money laundering, tax, and other laws and licences.
Legitimate interests: To run and improve our business, keep our site secure, prevent fraud and protect our rights and those of our players, while respecting your privacy.
Consent: For certain activities, such as email marketing, where consent is required by law.

7. Cookies and Similar Technologies

Our website uses cookies and similar tools to remember your preferences, keep you logged in, track site performance and help us improve our services.

7.1 What Cookies We Use

Strictly necessary cookies: Needed for the website to function, to log you in and to process payments.
Performance cookies: Help us understand how visitors use the site, which pages are popular and how users move through the site.
Functional cookies: Remember your choices, such as language and display settings.
Marketing cookies: Used to show relevant adverts or track the success of advertising campaigns.

7.2 Managing Cookies

When you first visit our site, you may see a cookie banner that gives you control over some types of cookies. You can also block or delete cookies through your browser settings, though this may affect how well the site works for you, including the ability to log in or stay logged in.

8. Payment and Withdrawal Information

To let you deposit funds, play games and withdraw winnings at Kiwi's Treasure Casino, we work with a range of payment providers and banks. The data we collect about payments includes:

Payment method and provider (for example Visa, Mastercard, Apple Pay, Google Pay, Skrill, NETELLER or others available from time to time)
Transaction amount, currency and time
Partial card details, account numbers or wallet IDs, as required
Transaction history and withdrawal requests

We do not store full payment card numbers in plain form. In most cases this information is kept and processed by trusted payment providers who follow high security standards.

Withdrawal requests may be subject to review. For example, first-time withdrawals, large withdrawals or withdrawals involving new payment methods may require identity and payment checks. We also take steps to confirm that all bank or wallet details belong to you. If the details are wrong, payments may be delayed or returned by your bank or provider.

We respect your privacy and do not sell your personal data. However, we do share data with trusted parties for valid reasons, as described below.

9.1 Group Companies

Your data may be shared within the Cityviews Group in order to provide the services, support our operations, perform technical work, manage risk and meet group-wide legal duties.

9.2 Service Providers and Partners

We use third-party partners to help run our services. This can include:

Payment processors, banks and e‑wallet providers
Identity verification and KYC providers
Fraud and risk management services
IT hosting, data storage and security providers
Customer support platforms and communication tools
Game suppliers and software providers
Marketing and analytics services

These partners may process your personal data only for the tasks we specify and must keep it safe and confidential. They are not allowed to use your data for their own direct marketing without your consent.

9.3 Regulatory and Legal Disclosures

We may share your data with regulators, government bodies, law enforcement or courts when we believe this is required by law, by licence conditions or to protect our rights or the rights of others. For example we may share information:

With gambling regulators and licensing authorities
With anti-money laundering and financial intelligence units
In response to court orders or lawful requests
To report suspected criminal activity, fraud or security incidents

9.4 Business Transfers

If Kiwi's Treasure Casino or its operators are involved in a merger, acquisition, restructure or sale of assets, your personal data may be transferred as part of that process, subject to suitable safeguards and, where required, further notice to you.

10. International Transfers

Because we work with group companies and service providers in various locations, your personal data may be transferred and stored outside your country of residence, including in places that may have different data protection laws.

Where such transfers occur, we take steps to ensure your data remains protected. This can include:

Using countries that are recognised as having adequate data protection standards
Putting in place written agreements with data protection clauses
Applying technical and organisational measures to secure the data

11. Data Retention

We keep your personal data for as long as needed to meet the purposes outlined in this Privacy Policy, unless a longer period is required or allowed by law or by our regulators.

The time we keep data depends on the type of information and how it is used, for example:

Account records, identity documents and transaction histories are commonly kept for several years after account closure to meet legal and regulatory duties.
Records linked to disputes, investigations or legal matters may be kept until the matter is fully resolved and for a period after that, as allowed by law.
Marketing preferences and contact details are kept until you withdraw consent or ask us to stop sending marketing messages, except where we must keep some records for compliance purposes.

When data is no longer needed, we will either delete it or convert it into an anonymous form that does not identify you.

12. Security of Your Information

We use a range of technical and organisational safeguards to keep your personal data secure and to prevent loss, misuse or unauthorised access. These measures may include:

Encryption of data in transit and, where suitable, at rest
Strict access controls and authentication procedures
Firewalls and intrusion detection systems
Regular security reviews and testing
Staff training on data protection and confidentiality

While we take reasonable steps to protect your data, no system can guarantee absolute security. We encourage you to keep your login details secret, use strong passwords, avoid sharing devices and contact us promptly if you suspect any unauthorised access to your account.

13. Your Privacy Rights

Depending on the laws that apply to you, you may have some or all of the rights listed below in relation to your personal data. These rights are subject to certain limits and exceptions under data protection rules and gambling regulations.

Access: You can request a copy of the personal data we hold about you.
Correction: You can ask us to correct inaccurate or incomplete data.
Deletion: You can ask us to delete personal data in some cases, for example where it is no longer needed for the original purpose, subject to legal retention duties.
Restriction: You can ask us to restrict the processing of your data in certain situations.
Objection: You can object to processing that is based on our legitimate interests, if you believe your privacy interests outweigh those interests.
Portability: You may ask to receive some data in a structured, commonly used digital format and have it sent to another provider, where this is technically feasible.
Withdraw consent: Where we rely on consent, you can withdraw it at any time, for example for marketing emails.

To exercise any of these rights, please contact us at [email protected]. We may ask you to confirm your identity before acting on your request, to help protect your account and personal data.

14. Marketing Preferences

From time to time, Kiwi's Treasure Casino may send you marketing messages about promotions, bonus offers, new games, tournaments and news that we believe may be of interest to New Zealand players.

You are always in control of these messages and can change your choices in several ways:

Use the unsubscribe link provided in marketing emails
Change your communication settings in your account profile, where this option is available
Contact support or write to us at our contact email and request that we stop sending marketing

Please note that even if you opt out of marketing, we may still send you important service messages about your account, such as changes to this Privacy Policy, confirmation of deposits or withdrawals, and security notices.

15. Responsible Gambling Data

As part of our responsible gambling commitments, we may keep information about your limits, self-exclusions, and any contact we have with you regarding safe play. This helps us comply with our duty of care and take steps to support players who show signs of harm.

Data linked to responsible gambling tools may include:

Self-exclusion choices and duration
Deposit, loss and session limits
Notes from interactions between you and our responsible gambling team
Records of any interventions or restrictions applied to your account

This information is kept securely and used only for the purpose of supporting safe play and complying with licensing and legal duties.

16. Data Relating to Restricted Countries

Kiwi's Treasure Casino is not open to players located in several countries, including but not limited to Australia, Austria, Germany, the Netherlands, Poland, Spain, the United Kingdom and the United States of America, along with any other countries stated in our Terms and Conditions.

We may use IP addresses, identity checks and other data to confirm that players are not accessing our services from restricted locations. Where we believe that access is coming from a restricted country, we may block access, freeze accounts and share data with relevant regulators as needed under licence conditions and legal obligations.

17. Links to Third‑Party Sites

Our site may contain links to external websites, such as payment providers, game suppliers, partner sites or independent information and support services. We are not responsible for the privacy practices or content of those external websites.

Before providing any personal data to third parties, we encourage you to read their privacy policies and terms.

18. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, legal requirements or technical practices. The date at the top of this page shows when it was last updated.

Where changes are significant, we may also send you a notice or highlight the changes within your account area. Continued use of Kiwi's Treasure Casino after an update means that you accept the revised Privacy Policy.

19. How to Contact Us

If you have any questions, concerns or requests regarding this Privacy Policy or the way Kiwi's Treasure Casino uses your personal data, you can contact us at:

Website	kiwistreasure.org.nz
Email	[email protected]

When contacting us about your privacy, please include your name, registered email address and a clear description of your question or request. This helps our team review and respond to you as quickly as possible.

By playing at Kiwi's Treasure Casino you place your trust in us. We value that trust and are committed to handling your personal data with care, respect and in line with the laws and standards that apply to regulated online casinos serving New Zealand players.